INTRODUCTION

We are delighted that you have selected Braddons Limited as your Insurance Broker.
As a valued client, it is essential that we ensure you are aware of the particulars of our relationship with you, our services, standards, methods of remuneration, and our complaints procedure.
This document sets out the fundamental principles that apply to our business performance and we would welcome your comments on any issues or concerns you may have. Annexed to our Terms of Business is a list of personnel involved with the management of your account and some important general information. We urge you to read the Important Notice carefully and to contact us if you have any concerns.

REGULATION & STANDARDS

Braddons are authorised and regulated by the Financial Services Authority (Firms Number 312399).

Braddons follow the guidelines set out by the FSA in the conduct of their business.

We advise on all types of general commercial insurance products and services.

We aim at all times to conduct our business with utmost good faith and integrity.

OUR SERVICES

Cover Placement and Maintenance

Assessment and Evaluation of Client insurance requirements.
Provision of objective advice and potential insurance solutions reflecting available best value and optimum risk transfer mechanisms to allow informed decision-making.
Where appropriate we will always draw attention to any non-standard restrictions, conditions or exclusions implemented by Insurers.
Processing of policies, endorsements, and accounting documents.
Management of claims and provision of advice and statistics as required.
Vetting contractual documentation relative to risk and insurance exposures.

We will always endeavour to recommend an insurer who offers adequate security and service standards. Unless we advise you to the contrary, in writing, any insurer recommended by us will be a member of FSA and approved by the Department of Trade and Industry.

OUR REMUNERATION

Unless otherwise agreed in writing:

For our services our remuneration is by means of commission paid by the Insurers with whom we place your cover. On request, we will disclose this to you.
We do not make any transactional charges and all debits and credits follow those made by the insurers. However, we reserve the right to make a charge equal to the amount of return commission when a policy is cancelled mid-term to transfer to other Insurers.
Certain aspects of our services are outsourced to special providers – premium finance facilities for instance. Again no additional charge is levied upon you other than that charged by the provider to ourselves.
At a client’s request, we may introduce companies offering other specialist services – financial services or risk management for instance – and in such instances, we may receive introductory commission.

PREMIUM PAYMENT

Unless a satisfactory premium credit facility has been put into place, all monthly accounts must be settled within 14 days of the date of invoice. We will send you a statement of account at the end of each month.
If there is a credit balance due to you, we will settle this upon receipt of your confirmation that the balance is correct and subject to us being in receipt of the funds from insurers.
Some policies contain a warranty requiring the premium to be paid by a certain date. We will inform you if this is the case and you should pay us in good time to ensure cleared funds are available to enable us to effect payment to insurers within the terms of the warranty.

CONFIDENTIALITY

We will treat all the information you provide to us confidentially. It will only be disclosed on a "need to know" basis to any one else involved in providing your insurance and associated services - such as loss adjusters and claims handlers.
We will not provide your information to any external party without your permission unless required to do so by a Court Order or by law because of regulation.

COMPLAINTS

Complaints may be made verbally or in writing to the Director or Manager responsible for your account. Alternatively, complaints can be directed to the Managing Director.
We undertake to acknowledge complaints within five working days. You will be advised who is handling your complaint and how to contact them.
We endeavour to resolve complaints within 20 working days but, where this is not possible, we will keep you informed of progress and will aim to send a final response within eight weeks of the original complaint.
Complaints Handling Policy

TERMINATION

Our services may be terminated either by you or by ourselves upon one month’s notice in writing or otherwise at the anniversary date of your policy.
In the event that notice is given by you, we will be entitled to receive any or all commissions or fees payable (whether or not the same have been received by us) in relation to policies placed by us.

GOVERNING LAW

English Law governs our legal relationship with you.

CONTACT ADDRESS

Mr Stephen Solly
Managing Director
Braddons Limited
3 Beer Cart Lane
Canterbury CT1 2NY

Contact Points

Braddons 3 Beer Cart Lane
Canterbury
Kent CT1 2NJ

Tel: 01227 866590
Fax: 01227 866599

Key Personnel

Managing Director: Steve Solly

Direct Dial: 01227 866592
Mobile: 07957 575887
E-mail: steve.solly@braddons.co.uk

Director: Catherine Dobbin

Direct Dial: 01227 866593
Mobile: 07932 614807
E-mail: catherine.dobbin@braddons.co.uk

Corporate Risks Manager Graham Dowse

Direct Dial: 01227 866597
Mobile: 07713 793391
E-mail: graham.dowse@braddons.co.uk

Claims Manager: Janet Dale
(Non-Motor)
Direct Dial: 01227 866594
E-mail:janet.dale@braddons.co.uk

Claims Assistant: Donna Lewis
(Motor)
Direct Dial: 01227 866591
E-mail: donna.lewis@braddons.co.uk

Account Manager Richard Bellingham

Direct Dial: 01227 866311
E-mail: richard.bellingham@braddons.co.uk

	BRADDONS LIMITED TERMS OF BUSINESS
	INTRODUCTION We are delighted that you have selected Braddons Limited as your Insurance Broker. As a valued client, it is essential that we ensure you are aware of the particulars of our relationship with you, our services, standards, methods of remuneration, and our complaints procedure. This document sets out the fundamental principles that apply to our business performance and we would welcome your comments on any issues or concerns you may have. Annexed to our Terms of Business is a list of personnel involved with the management of your account and some important general information. We urge you to read the Important Notice carefully and to contact us if you have any concerns. REGULATION & STANDARDS Braddons are authorised and regulated by the Financial Services Authority (Firms Number 312399). Braddons follow the guidelines set out by the FSA in the conduct of their business. We advise on all types of general commercial insurance products and services. We aim at all times to conduct our business with utmost good faith and integrity. OUR SERVICES Cover Placement and Maintenance Assessment and Evaluation of Client insurance requirements. Provision of objective advice and potential insurance solutions reflecting available best value and optimum risk transfer mechanisms to allow informed decision-making. Where appropriate we will always draw attention to any non-standard restrictions, conditions or exclusions implemented by Insurers. Processing of policies, endorsements, and accounting documents. Management of claims and provision of advice and statistics as required. Vetting contractual documentation relative to risk and insurance exposures. We will always endeavour to recommend an insurer who offers adequate security and service standards. Unless we advise you to the contrary, in writing, any insurer recommended by us will be a member of FSA and approved by the Department of Trade and Industry. OUR REMUNERATION Unless otherwise agreed in writing: For our services our remuneration is by means of commission paid by the Insurers with whom we place your cover. On request, we will disclose this to you. We do not make any transactional charges and all debits and credits follow those made by the insurers. However, we reserve the right to make a charge equal to the amount of return commission when a policy is cancelled mid-term to transfer to other Insurers. Certain aspects of our services are outsourced to special providers – premium finance facilities for instance. Again no additional charge is levied upon you other than that charged by the provider to ourselves. At a client’s request, we may introduce companies offering other specialist services – financial services or risk management for instance – and in such instances, we may receive introductory commission. PREMIUM PAYMENT Unless a satisfactory premium credit facility has been put into place, all monthly accounts must be settled within 14 days of the date of invoice. We will send you a statement of account at the end of each month. If there is a credit balance due to you, we will settle this upon receipt of your confirmation that the balance is correct and subject to us being in receipt of the funds from insurers. Some policies contain a warranty requiring the premium to be paid by a certain date. We will inform you if this is the case and you should pay us in good time to ensure cleared funds are available to enable us to effect payment to insurers within the terms of the warranty. CONFIDENTIALITY We will treat all the information you provide to us confidentially. It will only be disclosed on a "need to know" basis to any one else involved in providing your insurance and associated services - such as loss adjusters and claims handlers. We will not provide your information to any external party without your permission unless required to do so by a Court Order or by law because of regulation. COMPLAINTS Complaints may be made verbally or in writing to the Director or Manager responsible for your account. Alternatively, complaints can be directed to the Managing Director. We undertake to acknowledge complaints within five working days. You will be advised who is handling your complaint and how to contact them. We endeavour to resolve complaints within 20 working days but, where this is not possible, we will keep you informed of progress and will aim to send a final response within eight weeks of the original complaint. Complaints Handling Policy TERMINATION Our services may be terminated either by you or by ourselves upon one month’s notice in writing or otherwise at the anniversary date of your policy. In the event that notice is given by you, we will be entitled to receive any or all commissions or fees payable (whether or not the same have been received by us) in relation to policies placed by us. GOVERNING LAW English Law governs our legal relationship with you. CONTACT ADDRESS Mr Stephen Solly Managing Director Braddons Limited 3 Beer Cart Lane Canterbury CT1 2NY Contact Points Braddons 3 Beer Cart Lane Canterbury Kent CT1 2NJ Tel: 01227 866590 Fax: 01227 866599 Key Personnel Managing Director: Steve Solly Direct Dial: 01227 866592 Mobile: 07957 575887 E-mail: steve.solly@braddons.co.uk Director: Catherine Dobbin Direct Dial: 01227 866593 Mobile: 07932 614807 E-mail: catherine.dobbin@braddons.co.uk Corporate Risks Manager Graham Dowse Direct Dial: 01227 866597 Mobile: 07713 793391 E-mail: graham.dowse@braddons.co.uk Claims Manager: Janet Dale (Non-Motor) Direct Dial: 01227 866594 E-mail:janet.dale@braddons.co.uk Claims Assistant: Donna Lewis (Motor) Direct Dial: 01227 866591 E-mail: donna.lewis@braddons.co.uk Account Manager Richard Bellingham Direct Dial: 01227 866311 E-mail: richard.bellingham@braddons.co.uk